Below is a selection of our standard one day workshops.
If you would like to see an example of learning outcomes please click a highlighted workshop title:
This one-day workshop aims to develop delegates’ understanding of their own and others’ innate behaviour, how it impacts on personal effectiveness in the workplace and explore ways of overcoming any unproductive behaviours and maximising the effect of productive behaviours
By the end of the workshop delegates will be able to:
- Describe how their personal behaviour impacts on building relationships within the business
- Describe the effects of varying behaviour styles
- Describe the effects the varying behaviour styles have on how they go about their daily activities and how changing this behaviour can bring about better effectiveness
- Explain how to use personal behaviour to positively influence others in the business
This one-day workshop provides delegates with an opportunity to explore skills and techniques needed for running effective meetings and get the most out of attending meetings held by others
By the end of this workshop delegates will be able to:
- Explain the planning and preparation that should take place to make meetings effective from both meeting organiser and attendee point of view
- Describe the various roles and responsibilities of meeting participants including that of chairperson
- Describe some of the most common difficult behaviours at meetings, how they impact a meeting and how to deal with each situation effectively
- Describe the format of agendas and meeting notes and how to ensure meetings have purpose and action
- Identify a set of guidelines for participants of meetings
- Describe how to ensure ‘Virtual’ meetings are effective
This one-day workshop introduces delegates to the principles of good communication. It provides insights, tips and techniques to allow delegates to communicate effectively with their colleagues at all levels within the organisation.
By the end of this workshop delegates will be able to:
- Describe how we communicate and list some of the common problems with communication
- Explore techniques and strategies for improving interpersonal skills through improved communication
- Describe how to avoid some of the common pitfalls in face-to-face, telephone and written communication
- Describe a process for ensuring written communication is more effective
- Understanding Motivation
- Working with Teams
- Influencing and Negotiating
- Introduction to Project Management
Below is a selection of our standard two-day workshops.
Aims
This two-day workshop aims to increase delegates self-awareness in order to improve their ability to utilise their time to best advantage and build more effective inter-personal relationships.
Objectives
By the end of the workshop delegates will be able to:
- Describe the importance of personal awareness in modern management practices
- Identify their key driving behaviours and describe how maximising these behaviours can have a positive impact on personal effectiveness at work
- Describe how effective communication skills help build rapport and influence others
- Explore techniques for improving communication skills
- Demonstrate the use of a role breakdown technique to identify the key areas of responsibility for their current role and describe how to use this to gain clarity of purpose
- Describe the difference between goals and objectives
- Demonstrate how to write personal and team goals/objectives that are practical and well-formed using a range of techniques
- Explain the difference between urgent and important and describe how to use this when prioritising tasks
- Create long and short term plans for achieving goals and objectives
- Describe how self-limiting beliefs can prevent the use of good management strategies and begin developing strategies for changing their own
Aims
This two-day workshop aims to explore the concept of operational excellence in management as well as the difference between management and leadership, and how both can influence those around them to further the success of the business.
Objectives
By the end of this workshop delegates will be able to:
- Describe how leadership differs from management and how this affects everyday operations in a corporate organisation
- List and describe the qualities and skills displayed by good leaders
- Describe their responsibilities for achieving balance of focus between achieving the task and maintaining the team
- Describe how leadership and management style should vary according to each situation and the development level of both teams and individuals involved
- Explain the importance of influencing in the working environment and describe the skills required to influence successfully
- Describe how to decide when to try and influence circumstances and when to walk away
- Explain the importance of networking in modern management and leadership roles and begin to define their own network
- Describe methods for adapting their own behaviour and communication to start influencing the thoughts and behaviours of others
- Describe 5 strategies for organisational change and explain the advantages and disadvantages of each
- Describe different attitudes to change, particularly reactions to imposed change, the effect on performance and a technique for identifying how to help people overcome resistance
- Developing Self and Others
- Coaching for Managers
- Basic Presentation Skills
- Managing and Developing the Team
- Recruitment and Selection
- Performance Management
- Group Training Techniques
For more information on any of our workshops please email [email protected]
Below is a selection of our standard one-day workshops.
If you would like to see an example of learning outcomes please click on a highlighted workshop title:
By the end of this workshop delegates will be able to:
- Describe who benefits from excellent customer service and how
- Describe how to project a positive image and exceed expectations
- Explain how to use communication skills to build rapport with customers
- Identify the behaviours and attitudes that are needed to create a win win situation
- Identify resources to support continued improvement in customer service
By the end of this workshop delegates will be able to:
- Explain the importance of a positive attitude
- Describe who benefits from excellent customer service and how
- Identify some of the things that get in the way
- Explain some techniques for dealing with angry or upset customers
- Describe how to deal with dialects and accents on the telephone
- Describe how to manage a call to minimise frustration
- Identify behavioural styles and describe how to adapt as necessary
- A Warm Welcome
- Making the Right Impression
- What do Customers really want?
- Building Customer Loyalty
- Handling Difficult Situations
- Adding Extra Value
For more information on any of our workshops please email [email protected]
